Omega Express LTD is the member of the American Bus Association and the United Motorcoach Association and fully insured company. Our core values are Respect for every individual, Honesty in everything we do, Quality and safety in every aspect of our work, Customer satisfaction!!!
PAYMENT: Final payment for charter service is due at least 2 days in advance of the date of departure, or at time of booking, depending on the size of the order. Please, review your proposal for deposit information. When making payment, please indicate the date of your trip and your charter order number to insure proper credit.
CANCELLATION: Chartering Party must notify the Company of cancellation in writing (via fax or e-mail). There is no cancellation fee, if the cancellation is made at least 15 days prior to the departure date. Service cancelled within 2 days of departure is subject to a fee of 50% of the trip cost.
ADDITIONAL CHARGES: The increase in miles or hours not specified on your charter order, may be a subject to an additional charge. The Company will notify the Chartering Party of any additional charges that may be expected, at the time of the original order.
DRIVER HOURS: Federal Department of Transportation safety regulations prohibit drivers to be on duty more than fifteen hours per day. The driver must have eight consecutive hours off before resuming service.
DAMAGES TO BUSES: The cost of repairing damage to buses resulting from acts of members of the Chartering Party will be charged to the Chartering Party and is due as soon as such cost is determined.
ARRIVAL TIME: The time of arrival at starting point, destination, or return to point of origin can not be guaranteed. Service providers have instructions to drive within the speed limits set by law. The traffic and weather conditions are beyond the control of the Company and the service provider. Late arrival due to these occurrences is not a reason for cancellation of the charter.
BAGGAGE: Neither the Company, nor the service provider, assumes any responsibility for any personal property. Baggage and all other personal property will be handled only at passengers own risk.
OFFENCIVE INDIVIDUALS: The Company and its service providers have the right to refuse to transport individuals intoxicated by alcohol or drugs, and are likely to become objectionable to other individuals on the bus, or if the driver feels threatened in any way.
EXPLOSIVES AND FIREWORKS: Possession of firearms, explosives, and fireworks are strictly prohibited on the bus!
ADA, SPAB: The Company should receive a request for ADA accessible or SPAB certified bus & driver at the time of the reservation.